Refund Policy

Effective Date: [1/1/25]
Company Name: [liteware]

This Refund Policy explains the conditions under which refunds may be granted for our digital software products.

1. Digital Product Policy

All products sold are digital goods. Once delivered or accessed, they are considered used.

Because of this, refunds are generally not guaranteed.

2. Refund Eligibility

Refunds may only be granted under the following conditions:

• The product was not delivered after purchase
• The software is completely non-functional and cannot be fixed within a reasonable time
• You were charged incorrectly or multiple times

3. Non-Refundable Situations

Refunds will NOT be granted if:

• You changed your mind after purchase
• The product does not meet personal expectations
• You violated our Terms of Service
• You request a refund after successfully accessing or using the software
• The software is incompatible with your system or game environment

4. Chargebacks

Initiating a chargeback without contacting support first may result in:

• Permanent ban from our services
• Revocation of all licenses
• Denial of future purchases

We encourage users to contact us first to resolve issues.

5. Refund Process

To request a refund:

1. Contact our support email
2. Provide proof of purchase
3. Describe the issue clearly

We will review your request and respond as soon as possible.

6. Processing Time

If approved, refunds may take 5–10 business days depending on the payment provider.

7. Changes to This Policy

We may update this Refund Policy at any time. Continued use of our Services indicates acceptance of the updated terms.